Terms & Conditions

1. Scope of application
The Terms and Conditions set forth below shall apply to all use of VAVAJO ® Website www.vavajo.com / vavajodeluxe.com (the 「Website」) and purchase of products through the Website. By your use of the Website or purchase of products through the Website, you agree to these Terms and Conditions. Please read them carefully. By using the Website or purchasing products through the Website, you agree that all agreements, notices, disclosures and other communications that VAVAJO ® provides to you electronically satisfy any legal requirements that such agreements, notices, disclosures and other communications be in writing.

Please be advised that the VAVAJO ® flower items available on our Website are intended for the discerning adult lover of fine crystal and may be purchased only by adults with a valid credit card according to paragraph 2 hereafter.


2. Your order
VAVAJO® only sells products to adults through the Website who can purchase its products using a credit card. By purchasing a product using the Website, you represent to VAVAJO® that you are an adult and that you are authorized to make the purchase using the credit card account information you provide. When you use this Website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer. You agree to accept responsibility for all activities that occur on your computer relating to any use of the Website or any purchase of VAVAJO®’s products through your computer


3. Completion of a purchase
Credit card payment is the only form of payment VAVAJO® accepts for products ordered by you through the Website. Any orders placed by you on this Website constitute a binding offer by you to conclude a purchase with VAVAJO® . The binding purchase agreement comes into existence only when VAVAJO® accepts your order on the Website by sending you an e-mail or written communication, or by shipping the products ordered.


4. Taxes
When VAVAJO® is required by law to collect applicable taxes relating to your order, you authorize VAVAJO® to charge the applicable taxes to your credit card.


5. Reservations and exceptions
VAVAJO® reserves the right to change prices, terms, specifications and warranties for products on this Website at any time without prior notice. VAVAJO® attempts to post accurate information, but errors may sometimes occur. Any such errors in product specifications, descriptions, and pricing will be corrected when discovered and VAVAJO® reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, VAVAJO® will inform you of the error at which time you may cancel or reaffirm your order at your option.


6. Product availability
VAVAJO® reserves the right to limit the number of products (or the number of a particular SKU) that may be sold to a customer.

VAVAJO® reserves the right to reject orders from customers if there is a reasonable belief that customer is in violation of these Terms and Conditions, or if customer is engaging in fraudulent or other criminal activities.

Once VAVAJO® accepts your order, it will attempt to promptly fill the order subject to available inventories. Should an item not be available, we kindly ask you to try back again or visit your local authorized VAVAJO® retailer.


7. Terms of payment
The purchase price for the products ordered by you is due upon the shipment of your order by VAVAJO®. Upon shipment, VAVAJO® will charge the credit card account you identified when your order was placed for the purchase price, the cost of shipping and handling and applicable taxes. You may not make any set off against VAVAJO®’s claim for payment unless the amount set off is not disputed by VAVAJO® or has been the subject of a final and binding judgment against VAVAJO®.

8. Delivery and reservation of title
The products ordered by you will be delivered to either the store location requested by you or at the address entered by you through a delivery service selected by VAVAJO®. You agree that the products ordered and sent to you remain VAVAJO®’s property until full payment has been received by VAVAJO®.

If you choose the Click & Collect option (U.S.A. customers only), we will keep your order in store for 14 calendar days after it has arrived. If the order is not collected, we will assume that it is unwanted, cancel the order and issue a refund via your original payment method.

Upon receipt the order must be checked for accuracy and completeness.


9. Limited Warranty
For VAVAJO® in the HK and the VAVAJO® Online Shop in the HK, we offer no warranty for flowers and accessories.

Our refund policy can be found here. https://www.vavajodeluxe.com/returns-policy/

VAVAJO® Online’s customer service department may be contacted seven days a week, between 8:00 am and 1:00 am EST at the following telephone numbers:

E-Mail: info@vavajo.com


10. Prohibition of assignment
You may assign your contractual rights under these Terms and Conditions to a third party only with VAVAJO®’s prior written consent.


11. Applicable law

By using this Website, you agree that the laws of the state of Rhode Island shall govern these Terms and Conditions without giving effect to any conflict of laws principles. VAVAJO® reserves the right to make changes to the Website and these Terms and Conditions at any time by updating this posting. By using the Website, you agree to be bound by the Terms and Conditions in effect at the time of your use or purchase.


12. Disclaimers and limitations of liability relating to use of the website
The Website is provided on an 「AS IS,」 「as available」 basis. Neither VAVAJO® nor its affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors, or the like (collectively 「affiliates」) warrant that use of the Website will be uninterrupted or error-free. Neither VAVAJO® nor its affiliates warrant the accuracy, integrity or completeness of the content provided on the Website. You expressly agree that use of the Website is at your sole risk.

You agree that under no circumstances shall VAVAJO® or its affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Website, including but not limited to reliance by a user on any information obtained on the Website or that result from mistakes, omissions, interruptions, deletion of files or e-mail errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to VAVAJO® records, programs or services. The foregoing limitation of liability shall apply whether in an action of contract, negligence or other tort.

The above limitations of liability apply to all claims for damages no matter what the legal grounds may be, inclusive of tortuous acts; they do not apply to potential liability according to the regulations on product liability. The rights of the consumers based on the consumer protection laws in force are not affected.


13. Proprietary rights
Content included on or comprising the Website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively 「content」) are protected by copyrights, trademarks, patent or other proprietary rights. All content is copyrighted as a collective work under the U.S. copyright laws and VAVAJO® owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement and enhancement of such content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the content, in whole or in part.


14. Complete agreement
You may not modify, delete or amend these Terms and Conditions in any manner without the express written agreement of VAVAJO®.


15. Headings
The section headings used in these Terms and Conditions are for convenience only and do not form a part of these Terms and Conditions and no construction or inference shall be derived from them.

California Transparency in Supply Chains Act – Declaration

VAVAJO® Crystal Business (VAVAJO®) defines its basic principles to conduct business in a lawful and ethical manner and to support the right of all individuals to be free from slavery in the workplace.

VAVAJO® has adopted a Supplier Code of Conduct that outlines expectations for its suppliers, contractors, and other subcontractors to be followed in order to conduct business with VAVAJO®.

VAVAJO® expects suppliers to fully obey all national laws and regulations applicable in the country and other governmental authorities of any country in which they do business, and to treat the workforce fairy and with respect. The Supplier Code should be adhered by anyone who provides a product or service to VAVAJO®.

VAVAJO® may audit its suppliers to monitor compliance with the Supplier Code of Conduct and reserves the right to terminate the business relationship if violations of the law or basic international principles related to labor standards or ethical business practice become apparent.

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